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Company Profile

Nielsen-Kellerman Company designs, manufactures and distributes rugged, waterproof environmental and sports performance instruments for active lifestyles and technical applications, including:

Customer Service and Commitment

Nielsen-Kellerman has been in business for over 30 years, and has focused relentlessly on meeting the specialized measurement needs of demanding outdoor customers. Olympic athletes, firefighters, and military professionals are just some of the NK customers who rely on our products for accuracy and durability. Delivering anything less than the highest level of quality is not an option. Whatever the niche, we know our customers won't forgive us for letting them down, and will tell their friends what they think of us, good or bad. From order entry to customer support for the life of our products (and beyond), when our customers call, email, tweet (KestrelChick or CaptainCoxBox or facebook us, we bend over backwards to keep them happy.

Every NK product undergoes rigorous functional and sealing testing and, where applicable, calibration against NIST-traceable standards, before it leaves the plant. Every product is also covered by a full warranty against defect or failure to perform (two to five years depending on product). Beyond the warranty period, we do all we can to keep our customers in the NK family with our Customer Care Program that provides a generous trade-in allowance towards a replacement NK product, no matter the age or condition of the product being replaced. We know that convincing customers to purchase a product is just the first step -- once you're an NK customer, we want you to stay one for life! We're proud of our tremendous repeat and referred customers and virtually non-existent return rate.